FAQ

Once our team has carefully processed your order, we ship it according to your instructions via express shipping. It takes approximately 2 to 4 days (United Kingdom), 2 to 5 days (America & Canada).

We ship to Europe, Canada, and the United States. You can check or change your shipping country at any time. Simply use the country selector at the top right of the website on desktop, or at the bottom of the menu on mobile.

Shipping fees are $6.90, and shipping is free for all orders of $59 or more.

Your satisfaction is our top priority. While most parcels arrive on time, occasional delays may occur.

Very rarely, tracking may indicate that the package has been "delivered" when, in fact, you have notreceived it. If you believe this is the case with your order, we suggest you to :

- Check if someone else at your address accepted it.
- Verify if a delivery attempt notice has been left in your mailbox.

You can also contact us for shipment confirmation or information regarding the shipping status. Your satisfaction is our top priority. While most parcels arrive on time, occasional delays may occur.

While we take all necessary precautions to pack and ship your item with the utmost care, it's possible thatdamage may occur during transit.

Upon receiving your order, please take a few moments to inspect the package for any potential damage. It's important to note that normal wear on the outer packaging may be present. If you discover damage to an item within your shipment, we encourage you to refer to our return policy for additional details or to contact us directly at service@beau-domaine.com. We will request you to provide a photo, and we will guide you through the process.

Please accept our apologies for any inconvenience caused by an incorrect order. If you have received an incorrect order or notice an error in the products you've received, please contact us promptly by email at service@beau-domaine.com. Kindly describe the error in detail and attach a photo as evidence, if possible. Once we have reviewed your request, we will send you a return coupon for sending back the incorrectly received products in their original, unopened packaging.

Upon receiving these items, we will proceed with shipping the correct products to rectify your order.

You have a period of 14 (fourteen) days to exercise your right of withdrawal and return the products forany reason, at your own expense. This period begins from the day you receive the products, with thedated delivery note as proof.

To initiate the withdrawal, please send us an email at service@beau-domaine.com, indicating your order number. We will provide you with the return shipping address for the products. Please return the products in the original, unopened packaging and include the delivery note and/or the order confirmation to confirm thatthe products were purchased through the website.

Once we receive your product(s), we will proceed with the refund or exchange of your order.

Orders can be placed on the website without the need to create a personal account. However, Beau Domaine recommends registering due to various customer benefits, such as tracking orders and their delivery, checking your order history and subscription program, and placing future orders without the need to re enter personal datas. Also, it allows you to join our Loyalty Club, check your loyalty points and earn rewards.

You can create your customer account by clicking on the “My Account” section at the top right of our website. Simply enter your email address, and you will receive a 6-digit code to confirm your email. You can also create an account in just a few clicks using Shop, Google, or Facebook. If you need any assistance or further information, feel free to contact us at service@beau-domaine.com.

Creating an account on allows you to be quickly identified by the team during your online purchases. You can also:

- Check the history of your orders
- Track the delivery of your orders
- Update your contact details
- Join our loyalty program to access numerous benefits
- Receive our newsletters (optional)

You can modify the information on your account by clicking on "My account". Enter your user ID and your password and, once you are logged in, click on "Edit" to change or delete information. If you wish to delete your account, please contact us so we may assist you with the necessary steps to do so.

If you forget your password, click on "My account" and then on "Forgot your password?". An email will be sent to you to reset your password.

If you wish to modify your order once it has been submitted through our website, please contact us immediately at service@beau-domaine.com. Please note that orders are processed promptly and may have already been shipped.

Orders submitted on our website are processed and shipped very quickly. Therefore, we kindly ask you to inform us promptly of any modifications or cancellations by sending an email to service@beau-domaine.com. If your package is currently being prepared, we can make modifications. However, if the preparation is completed, it will no longer be possible.

You can order as much as you desire.For any specific orders, please contact us at service@beau-domaine.com.

If you placed your order through your Beau Domaine customer account, you can also obtain the latest delivery status by checking your delivery confirmation email and entering the tracking number provided by the carrier.

Beau Domaine keeps a record of your orders for your convenience. You can access it anytime by simply clicking on the "My Account" icon in the top menu, logging in with your email address and password, and then clicking on "My Orders". If you are not a registered user, please contact us directly at service@beau-domaine.com.

Beau Domaine is committed to providing a smooth and enjoyable shopping experience on beau-domaine.com.

If you need any assistance with your online order, our team is here to help via chat or by email at service@beau-domaine.com.

You can also complete our Skin Assessment a quick questionnaire designed to help you discover the products best suited to your skin.

Finally, you can book a free 30-minute consultation with Astrid, our beauty expert, who will provide personalized advice to help you optimize your skincare routine.

The processing takes one business day, from Monday to Friday. Orders placed on Saturday afternoon and Sunday will be processed on the following Monday. No processing occurs on Christmas Day or public holidays, but they will be processed on the next business day.

By choosing our subscription program, you can enjoy a 20% discount on your favorite products and make sure you never run out of your daily skincare essentials. Each delivery also includes a complimentary gift.

Our subscription program is fully flexible and can be customized to suit your needs. You can easily manage your subscription online at any time, adjusting the delivery frequency or date whenever necessary.

Please note that our auto-replenishment program requires a minimum of two deliveries. You may cancel at any time after completing the first two delivery cycles.

If you have any questions or need assistance setting up your subscription, our customer service team is here to help at service@beau-domaine.com.

Select the subscription option when purchasing any product on our e-shop and save up to 20% on the original price with each delivery.

Choose a delivery frequency of 1, 2, 3, 4, 5, or 6 months, and your products will be delivered straight to your door. If your chosen frequency no longer suits you, you can easily update the delivery date for each product at any time.

All deliveries are free of charge, and a complimentary gift is included with every order.

All Beau Domaine products and routines are available through our subscription program, with the exception of The Hand & Nail Cream and The Discovery Routine.

Yes, it is possible to add products to your upcoming delivery from the dedicated platform. Just click on the "Manage My Subscription" tab in your customer account and select the product(s) to add. Each product can be added as a subscription (with the 20% discount) or as a one-time purchase (without a discount).

Yes, there is a feature on the dedicated platform that allows you to request your next scheduled delivery to be shipped immediately. To access it, go to "Manage my subscription" and then select "Next charge date".

Yes, it is possible to postpone your next delivery if you send your request at least three days before your next scheduled delivery. To do so, log into your account on the dedicated platform, go to "Manage my subscription" and then select "Next charge date".

No, it is not possible to pause your subscription, but you can reschedule the next delivery date by selecting a date of your choice through the calendar at least three days before the scheduled date of your next delivery. Contact us at service@beau-domaine.com, we can do it for you.

No, the subscription 20% discount cannot be combined with other offers.

After three unsuccessful debit attempts, your subscription will be suspended to allow you time to update your payment method. A notification will be sent to you.

Of course. You can change the delivery frequency without canceling your subscription. Simply log in to your account on the dedicated platform, click on the "Manage My Subscription" tab, and change the frequency from the dedicated tab (Delivery Frequency). You can also contact us via email at service@beau-domaine.com, and we will do it for you.

Certainly. You can update your information without canceling your auto-replenishment program. Simply log into your account on the dedicated platform, click on "Manage my subscription," and select the "Shipping Address" option. Alternatively, you can contact us by email at service@beau-domaine.com.Please note that we require a 3-day delay to include your changes in future deliveries.

You can choose to have your products delivered every 1, 2, 3, 4, 5, or 6 months. When subscribing to a routine, you can also set a different delivery frequency for each product if needed.

Yes, you can order different products on a subscription basis. Simply select each product in the online store, choose the Subscription option, then the delivery frequency, before adding it to the cart. Repeat the same process for each desired product. You can also order multiple units of the same product within a subscription.

Yes, there is a feature on the dedicated platform that allows you to change the product(s) included in your subscription. To access it, click on "Manage My Subscription," then select the product(s) you want to include in your subscription. Next, remove the one(s) you wish to withdraw. Feel free to contact us at service@beau-domaine.com; we'll be happy to do it for you!

You can cancel your subscription at any time after a minimum of 2 delivery cycles by sending us an email at service@beau-domaine.com. It is possible to cancel your order if the request is made more than 3 days before the scheduled dispatch date of your next delivery.

Absolutely. The contents of your bottle (The Serum, The Cream, The Fluid Cream, or The Rich Cream) remain exactly the same: same formula, same efficacy, and same size. Only the cap changes starting from the 2nd order to become a "travel cap" made of recycled plastic (PCR). Lighter and more compact, this travel cap perfectly protects your product while you are on the go.

As part of our commitment to reducing our environmental footprint, we have chosen to stop systematically sending our oak cap, which is a precious object designed to last. By sending you a recycled plastic cap (PCR) cap starting with your second order, we limit unnecessary waste and transport weight, while providing a more practical format for your travels.

Keep it safe! It was designed to be reused indefinitely. Each time you receive a new product, simply remove the travel cap and place your signature oak cap onto your new bottle so it can regain its rightful place on your shelf.

This policy applies to our four iconic skincare products in a subscription: The Serum, The Cream, The Fluid Cream, and The Rich Cream. For any product outside of a subscription, or for your very first purchase, the oak cap remains included.

This can be explained by three situations:

• Your subscription date: This eco-responsible initiative applies to new subscriptions made from May 5th. If your subscription started before this date, you will continue to receive your products with the wooden cap. You can switch to the "travel cap" format at any time in your Customer Account. Go to the Subscriptions section, click on Swap products, and select the "travel cap" version. You can also contact our customer service at service@beau-domaine.com, and we will handle the modification for you.
• A one-time purchase: Non-subscription purchases always include the signature oak cap.This can be explained by three situations:
• Your subscription date: This eco-responsible initiative applies to new subscriptions made from May 5th. If your subscription started before this date, you will continue to receive your products with the wooden cap. You can switch to the "travel cap" format at any time in your Customer Account. Go to the Subscriptions section, click on Swap products, and select the "travel cap" version. You can also contact our customer service at service@beau-domaine.com, and we will handle the modification for you.
• A one-time purchase: Non-subscription purchases always include the signature oak cap.

Payment for purchases on beau-domaine.com can be made using a debit card, Visa, MasterCard, American Express, Paypal, ELC, JCB,  Union Pay, Discover.

All transactions done on the beau-domaine.com website are extremely secure. An SSL encryption systemis in place to protect personal data and payment information. In addition, Beau Domaine makes a commitment to you not to save any credit card information. Upon completion of your order, payment authorization will be requested and held. Your card is not charged at this time; the payment settlement occurs when the order is shipped.

If you need a receipt for your purchase, please contact us at service@beau-domaine.com.

Our Beau Domaine ambassadors in Customer Relations will be delighted to provide personalized advice and assist you from Monday to Friday 9am to 1pm / 2pm to 6pm at service@beau-domaine.com (Central European Time). You can also contact us by phone at +33 4 85 580 880.

Beau Domaine
25 Chemin des 3 Cyprès
13100 Aix En Provence
FRANCE

+33 4 85 580 880

Press : info@vitabella.fr