Shipping & Returns

Delivery times  2-5 days - Hard-to-reach areas may have additional delays.

Returns Customers have 14 days to withdraw and return Products at their expense in original, unopened packaging to:68 3rd Street Brooklyn NY 11231

Delivery

The Customer can track their order at any time using the email received upon shipment or by emailing service@beau-domaine.com in case of difficulty. Any delivery delay beyond the indicative timeframe not due to force majeure may result in the cancellation of the sale at the Customer’s initiative by sending a registered letter with acknowledgment of receipt. According to Article L216-2 of the French Consumer Code, the sale will be considered canceled upon receipt by Le Domaine of the Customer's letter informing them of their decision to cancel the sale if delivery has not occurred in the meantime. In case of cancellation, Le Domaine will refund the Customer as soon as possible and at the latest within 14 days of receiving the registered letter with acknowledgment of receipt. In case of the return of the package due to the Customer (e.g., incorrect address), the Customer will have to pay the associated costs (storage and/or reshipping fees).

Receipt: If the package delivered by the carrier is in poor condition and if Products are missing, it is recommended that the Customer refuses the package and notes any reservations on the delivery slip so that the carrier's guarantee can be applied. The Customer must inform Le Domaine as soon as possible in writing so that Le Domaine can investigate with the carrier. The Customer's attention is drawn to the fact that accepting the package without reservation nullifies any action against the carrier for damage or loss if, within three days (excluding holidays) following receipt, the damage or loss has not been notified by registered letter.

Cancellations and Returns

According to Article L221-18 of the French Consumer Code, the Customer has 14 days to exercise their right of withdrawal and return the Products at their expense for any reason. This period starts from the day of receipt of the Products by the Customer, as evidenced by the dated delivery slip. The withdrawal can be made by sending a request to Le Domaine by email (service@beau-domaine.com) or using the standard withdrawal form attached to these General Terms and Conditions of Sale. The Customer is asked to return the Products in their original unopened packaging, accompanied by the delivery slip and/or the order slip to certify that the Products were purchased via the Website, and ideally, a letter explaining the reason for the refusal (optional, only for traceability purposes). The Product(s) must be returned to Le Domaine at the following address within 14 days from the date the Customer's right of withdrawal was exercised. The costs and risks associated with returning the Products are the responsibility of the Customer: 68 3rd Street Brooklyn NY 11231

After receiving and verifying the Products, Le Domaine will refund the Customer the amount of the returned Products within a maximum of 14 days from the receipt of the Products (or proof of shipment by the Customer) by the same payment method used by the Customer for purchasing the Products, unless otherwise agreed, or at the Customer's choice, an exchange of Products or a credit note corresponding to the amount of the returned Products. In case of depreciation of the Products resulting from handling other than that necessary to establish the nature and characteristics of the Products, Le Domaine may ask the Customer to pay compensation corresponding to this depreciation. The Customer's attention is drawn to the fact that, according to Article L221-28 of the French Consumer Code, they cannot exercise their right of withdrawal if the Products have been unsealed after delivery and cannot be returned for reasons of hygiene and health protection.